Frequently Asked Questions

General

What is EquityPlus?

EquityPlus trader is an algorithmic trading system for cryptocurrencies from which you automate your trading strategies via a user friendly interface. Based on the strategy you select, it performs the trading activities on the exchange of your choice*.

*If it does not support the exchange of your choice you may discuss your options with us.

Is installation of any software/plugins required?

We offer a comprehensive cloud-based solution, which requires no installation of any software. Bots are running in our scalable VPS cloud 24/7.

Do I need coding skills to use your service?

No programming experience will be needed, as all the configurable parameters are available via a graphical user interface for you to create your own strategies. Alternatively, our strategy market section provides a variety of free and paid strategies, many of which are developed by professional traders.

How do I deposit funds into my account here?

We do not hold your funds or have access to them. Trades are placed on your behalf on an exchange of your choice.

How can I make sure my funds are safe?

Bots connect to your exchange account through API keys that do not have permission to withdraw funds.

Running bots

Is it a problem that two bots are running on the same exchange account?

It is not recommended to run two bots on the same account as they will compete for funds. Some exchanges (Poloniex, Binance, Bitstamp, Kraken etc) allow to create sub accounts and link them to primary account.

Do I need to monitor market conditions and be ready to stop the bot?

Absolutely not. The bot constantly reads market conditions and adapts itself accordingly to the parameters set by you.

Strategy Market

What is strategy popularity?

The strategy rating is a relative number representing number of live instances that currently trade with this particular strategy for real money. For example, a strategy with rating 50% is being rented twice less often than a strategy with 100% rating.

Why do I have to pay both for my subscription and rental fee for bot?

Primarily, EP trader is an algorithmic trading platform that allows you to run your own trading strategies and we charge for cloud resources allocated for bots. The Strategy Market was built on top of the platform to allow experienced bot developers to make profit by renting out their trading strategies.

When I rent a premium strategy, how many bot instances can I run on my account with this strategy?

With a rented strategy, you can run as many bot instances as your subscription allows.

Which exchanges are supported ?

Currently Binance exchange is supported, and coming soon the following:

Abucoins, BitBank, Bitfinex, Bithumb, BitMex, Bitstamp, Bitrex, Bleutrade,Coinbase, Cryptopia, Gemini, Hitbtc, Huobi, Kraken, Kucoin, LBank, Livecoin, Okex, Poloniex, TuxExchange, Yobit, ZBcom

Subscriber Plans

What payment methods do you support?

We believe in the crypto-currency eco-system and strive to do our best to support it and the crypto community. For this reason, our payment preference is Bitcoin and other standard fiat currencies (e.g. Euro, US, Yen etc). We may add accept other cryptocurrencies as payment in the future.

How do I know what plan is best for me?

Several license types are available. If you know what features you are looking for, take a look at the pricing comparisons to help you decide which license is right for you. Still unsure which is the best fit for your needs? Don’t worry, we have made the license upgrade process a snap so you can start small and upgrade later.

Do you offer free trial versions?

No. We try to keep our licensing options flexible by offering several different choices. However, if you are interested in conducting an evaluation before entering into a customised arrangement for your situation, please contact us and outline your proposal.

Can I upgrade anytime?

Yes, you only have to pay the difference between your current and new plan. However, upgrading does not extend the plan’s expiration date. To start the upgrade process login to your current subscription plan and use the ‘Upgrade License’ feature. Otherwise do contact us, as we are always ready to assist.